◦ In general, LiveAction strongly recommends users avoid installing and running third-party software on LiveAction appliances. Installing third-party software could have unintended consequences in the functioning and/or performance of LiveAction software and will jeopardize support of the product. Adhering to this policy ensures better system reliability and proper functioning of the software while maintaining a consistent system for future updates.

◦ LiveAction recommends all security scans be scheduled and performed with agent-less, network-based scanning tools. This will guarantee the appliance is not affected in any negative way with the addition of third-party software while providing the necessary security insight of the installed system. Should a security-related issue be found, a necessary product update will be made available through the supported update mechanism.

◦ LiveAction recommends that you update the default firewall settings after deploying LiveAction software to close any unused ports.